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eCommerce Fulfillment Associate

REPORTS TO: Store Manager
OBJECTIVE:
To ensure customers receive their correct eCommerce orders in good condition and on schedule.
KEY RESPONSIBILITIES:
In a timely manner pull and pack merchandise from the sales floor to fulfill eCommerce Orders by using order reports downloaded from store computer
Operate computer system to complete the pull of orders and print shipping labels
Troubleshoot and problem solve when necessary
Ensure customer service when packing the orders (pack neatly, correctly, label information correctly and sign off on the completion, personally sign and include thank you cards with each order)
Maintain knowledge of the sales floor and departments
Maintain a clean and neat eCommerce work area
Ability to work independently and efficiently
Effective verbal and written communication skills (clear and concise)
Willingness to consult multiple resources to obtain answers
Multi-task efficiency
Strong organizational and time management skills
Retail experience is a plus
Ability to lift up to 30 pounds
Ability to work a flexible schedule


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